Texas driver's license info may have been stolen
Updated: May 26
#Vertafore takes data privacy and security very seriously. The company has safeguards to protect its information and systems, with dedicated internal teams and partnerships with leading external firms. Vertafore recently determined that as a result of human error, three data files were inadvertently stored in an unsecured external storage service that appears to have been accessed without authorization.
The files, which included driver information for licenses issued before February 2019, contained #Texas driver license numbers, as well as names, dates of birth, addresses and vehicle registration histories. They did not contain any Social Security numbers or financial account information. No information misuse has been identified. No customer data or any other data—including partner, vendor or other supplier data—or systems hosted for them were impacted. Additionally, no Vertafore system vulnerabilities were identified.
Immediately upon becoming aware of the issue, Vertafore secured the potentially affected files and has been investigating the event and the extent to which data may have been impacted. A leading consulting firm with expertise in these matters is assisting in the investigation, and Vertafore has reported the matter to the Texas Attorney General, Texas Department of Public Safety, Texas Department of Motor Vehicles and U.S. federal law enforcement. Vertafore is actively assisting law enforcement.
What Information Was Involved?
In mid-August, Vertafore determined that, at some point between March 11 and August 1 of this year, there was potential unauthorized access to the three data files. The files, which included driver information for licenses issued before February 2019, contained Texas driver license numbers, as well as names, dates of birth, addresses and vehicle registration histories. They did not contain any Social Security numbers or financial account information.
The files were maintained to support a specific product within Vertafore’s insurance rating solutions.
What We Are Doing.
In addition to the responsive actions described above, we are also always working to further enhance security.
Vertafore immediately engaged a leading intelligence firm to search for evidence indicating potential misuse of this information in connection with this event. Although that firm did not find any evidence, to be considerate of all Texas driver license recipients and out of an abundance of caution, Vertafore is offering them one year of free credit monitoring and identity restoration services in recognition that these services offer valuable protection in other contexts beyond this event.
What You Can Do.
You may enroll in the free credit monitoring and identity restoration services. Additionally, although no financial information was impacted, it is always a good idea to remain vigilant, to review your account statements and to monitor your credit reports. Provided below are the names and contact information for the three major U.S. credit bureaus and additional information about steps you can take to obtain a free credit report and place a fraud alert or security freeze on your credit report. If you believe you are a victim of fraud or identity theft, you should contact your local law enforcement agency, your state’s attorney general, or the Federal Trade Commission.
For More Information.
We have set up this dedicated website and a call center with additional information about this event, our response and these services. The call center can be reached by calling 888-479-3560 between the hours of 8 a.m. to 5:30 p.m. CT Monday through Friday. We sincerely regret any inconvenience this may cause.